Sometimes I just don't get it. Aren't you worth it---worth receiving a vacation that is practically seamless? Why did you book that vacation to Hawaii online? Are you sure you got the best value? Whose recommendations did you use---hopefully not the photos supplied by the resorts nor the manipulated advice offered on some consumer-based travel website??? Did you know that the villa you booked sorely needs a "facelift?" Of course, you didn't. When was the last time you saw it? Is it your ego that's the problem? Is your goal the bragging rights of "I can do it all by myself" or the quality of the experience---sometimes they aren't the same thing.
Why am I ranting on and on this morning? Because of yesterday----yesterday proves the worth of a trusted travel advisor. Let me explain:
I was sitting in my office working on the text for our new website when I noticed the door to our business open. In walked Judi Chaitman, one of the best examples of the ultimate travel professional. "Judi," I scolded, "Why are you here? It's Saturday! Do you have clients coming in?"
"Hi Barbara, I know it's Saturday. Why are you here? Oh, right, computer network maintenance, I forgot! Am I able to use my computer?" Assured she could access the Internet, Judi went on to explain, "I was working from home and decided to come in because it's just faster and easier. I have clients on the East coast who leave tomorrow for Hawaii and I'm concerned." [Note: As of December 19, 2009 and into December 20, 2009 the East coast of the US was blanketed in heavy snow].
Judi checked the flight cancellations, called the hotels in Hawaii to alert them that the guests may arrive late due to weather, to please hold the specially requested rooms, and that Judi would keep the property updated on the situation. She discussed options with the airlines and finally called the client. "Hi, it's Judi. I want to touch base to tell you what your options are for your departure tomorrow..."
The client was amazed. They had all the information they wanted and needed AND they hadn't even asked for it! They were relieved to know how to proceed and so appreciative that their travel advisor cared enough to interrupt her weekend plans to address their probable trip delays.
This is NOT a rare occurence at Great Getaways. We are a small (but mighty) company and each of our clients becomes a friend, even part of the Great Getaways family. We all care about your vacation and want you to have the best experience possible. I am not bragging---I am stating a fact. We care---we are experienced travel advisors who provide amazing journeys. What we do is NOT our job---it is our career, our passion! Can the travel website you used make that claim? Didn't think so!
Comments [0]